The term integration refers to streamlining two systems to acquire desired business output. The value triggers further if the platforms are Magento and SugarCRM - two giants, taking the business world into its stride! Considering their impact and usefulness on worldwide business, we have blended these two leading platforms and the result was excellent. These two promising platforms when bought together provided a professional business solution for the organizations seeking better business management.
More and more organizations realizing the benefits of a customer management strategy and implementing CRM systems. But successful implementation of a CRM system within an organization is easier said than done. Introduction of a CRM system requires a change in approach to customer management at the organizational level. Its not the concern of merely a department - whether marketing, sales, or IT. On top of all this, many organizations also hear scary stories of failed CRM experiments at other organization and hence, don't want to commit to a CRM strategy themselves.
How integration of CRM with online store enhances the ability of ecommerce businesses to utilize customer data better to increase revenue and customer satisfaction.
Customer Relationship Management (CRM) is really an age old business practice of take care of your customer's requirements for a mutually beneficial relationship. However in the modern business, just like everything else, CRM also has evolved from being just a business strategy to a software dependent business strategy. So the future of CRM is also a glimpse of the future of technology. In the infographic below, we have covered 8 such trends that are as much about the future of CRM as they are about the Future of technology itself.
Consumerism in the modern age dictates that businesses need to have an eCommerce solution in place to stay competitive and satisfy the growing demands of customers. People want the convenience of shopping from their PC or mobile without having to visit a physical store. This, combined with technological advancements has led to the growth of ecommerce industry.